Services are provided by Neuronyx, a Czech entity. Neuronyx is a regulated financial services provider.

This is a contract between you and Neuronyx, a private limited company incorporated in Czech Republic (“Neuronyx Tech s.r.o.”). By signing up to use an account through Neouronyx.io, or any associated websites, APIs, or mobile applications (collectively the “Neuronyx Site”), you agree that you have read, understood, and accept all of the terms and conditions contained in this Agreement, as well as our Privacy Policy and other legal agreements. If there is anything in this document which you do not understand or with which you do not agree, do not use our services.

1.      Basic Services

1.   Eligibility

To be eligible to use the Neuronyx Services, you must be at least 18 years old. Your eligibility to access certain Neuronyx Services also depends on the country in which you reside. Before using, learn about possible restrictions in accordance with the laws of your residence country.

Important note: Neuronyx does not accept any users in the USA (residents and citizens), Afghanistan, American Samoa, Bahamas, Botswana, Belarus, Cambodia, Ethiopia, Ghana, Guam, Iceland, Iran, Iraq, Libya, Mongolia, Nigeria, North Korea, Pakistan, Panama, Puerto Rico, Russia, Samoa, Saudi Arabia, Sri Lanka, Syria, Trinidad and Tobago, Tunisia, US Virgin Island, Yemen, Zimbabwe.

If you are traveling to any of these countries, you acknowledge that our services are not unavailable and/or blocked in such countries.

2.   Electronic Signatures and Agreement(s)

You acknowledge and agree that by clicking the “I agree” button or similar buttons or links as may be designated by Neuronyx to show Your approval of any foregoing texts, the use of the Services (as defined below), you are entering into a legally binding contract. You hereby agree to the use of electronic communication in order to enter into contracts, place orders and other records and to the electronic delivery of notices, policies and records of transactions initiated or completed through our websites and platforms. Furthermore, you hereby waive any rights or requirements under any laws or regulations in any jurisdiction which require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted under applicable mandatory law.

3.   Neuronyx Services

Your account (“Neuronyx Account”) encompasses the following basic Neuronyx services: one or more Digital Currency wallets that allow users to store certain supported digital currencies, like Bitcoin, USDT or Ethereum (“Digital Currency”), and to track, transfer, and manage their supported Digital Currencies (the “Digital Currency Wallet”); Digital Currency conversion services through which users can buy and sell supported Digital Currencies in transactions with Neuronyx (the “Exchange Services”); and a account for use in connection with other Neuronyx Services (a “Currency Wallet”) and for eligible users, a Digital Currency exchange service (collectively the “Neuronyx Services”).

The risk of loss in trading or holding Digital Currency can be substantial. You should therefore carefully consider whether trading or holding Digital Currency is suitable for your financial condition.

2.       Creating a Neuronyx Account
   1.   Registration of Neuronyx Account

In order to use any of the Neuronyx Services, you must first register by providing your full name, E-mail address, password, and affirming your acceptance of this Agreement. Neuronyx may, in our sole discretion, refuse to allow you to establish a Neuronyx Account or limit the number of Neuronyx Accounts that a single user may establish and maintain at any time.

2.   Process of identification and Know Your Customer (“KYC”) procedure and acceptance for use of the Services

In order to use certain features of the Neuronyx Services, including certain transfers of Digital Currency and/or government-issued currency (“Fiat Currency”), you will be required to provide Neuronyx with certain personal information as prescribed below and to comply with our Anti-Money Laundering and Counter-Terrorism Financing Policy (“AML/CTF Policy”) and Money Laundering and Terrorist Financing Prevention Act (AML Act i.e., the on the prevention of money laundering and terrorist financing) in Czech. “Act”).

We perform KYC procedure, which includes all measures prescribed in the Act for due diligence of our customers and obtaining any other information about you, which may impact our decision regarding establishing business relationship with you and provision of Neuronyx Services to you.

In order to use the Services, you have to be either an individual being at least 18 years old, acting on yourself (without representative) or a legal entity registered in the public accessible official company register, represented by director or member of the management board or other body replacing the management board.

You should not have any relations or business with the country, defined in the subsec.1.1. of these Terms and Conditions.

By starting using Neuronyx services you confirm that no restrictions of your legal capacity exist.

The acceptance of you as the user of the Services requires the following steps from your side:

Verification of your identity performed by provider of digital identification service;

Filling in information, inquired in online application form (“Registration form”) and submitting it via Neuronyx website  (“Website”) in order to establish relationship and to receive our Services;

Submitting documents requested by us via the Website.

Verification of identity (“Verification”):

Verification includes provision of your photo or video record together with your identification documents. In order to make Verification of identity, you will be transferred to digital identification service provider’s webpage and shall follow the instructions. After the Verification is passed you will be transferred back to Neuronyx for completion of KYC procedure.

Registration form:

The registration form includes questions about yourself, related persons, business activities, source of wealth and income and other questions based on the requirements of AML/CTF Policy and the Act.

The following information and scanned copies of below-mentioned documents shall be submitted together with the information provided in the registration form for KYC and acceptance procedure:

if you are an individual;

Identity card or passport, unless it is provided during the process of Verification of identity,

Tax residence document (Tax certificate or similar document).

Additional documents (scanned copies) may be requested from you in the following cases:

Identity card or passport of Beneficial owner in the meaning, if the third person benefits and controls your activity.

if you are a legal entity ;

Registry card, registration certificate or equivalent document of the relevant register;

Memorandum and Articles of Association or similar document,

Document containing information on ownership structure in case of indirect control manner,

or Relevant document equivalent with aforementioned documents, which contains necessary identification data (company register statement) and replaces above mentioned documents,

Representative’s identity card or passport, passing Verification process,

Beneficiary’s identity card or passport,

Legal entity’s and its Beneficiary’s tax residence document.

Additional documents (scanned copies) may be requested from you in the following cases:

Right and scope of representation proving document,

Document containing information on director or management board structure,

Other documents on Neuronyx additional request confirming the data filled by you in the Registration form.

You shall also provide the information on origin of your wealth upon the KYC procedure and keep this information up to date. Neuronyx is entitled to request the confirming documents in respect of the origin of your wealth and source of funds used in the transactions.

Neuronyx may also verify your contact details – e-mail address and phone number – by sending message with the link for verification to these contacts. By providing your contact information to Neuronyx you confirm your agreement for receipt of these messages and undertake to fulfill the instructions included in the messages. Otherwise the registration and acceptance procedure will not be completed.

Neuronyx is entitled to require from you to prove your identity during a personal meeting in a specific meeting place and time, priory agreed by us.

You are obliged to notify immediately on any changes in your identification data and provide the actual documents to confirm the changes. The notification on changes shall be made by updating your Registration form on the Website and providing relevant documents.

Neuronyx is entitled to suspend the Neuronyx Account and prohibit any actions with the Neuronyx Account (including funding, withdrawal or transactions) if your documents provided within KYC procedure are expired or not valid – until the receipt and acceptance of the new valid documents.

Neuronyx processes and keeps your personal data and personal data of your representatives, shareholders, beneficial owners and other related individuals, requests and obtains your personal data from third persons, data bases and registers where it is possible and transfers your personal data to the third parties for KYC procedures in accordance with the Act and for other legally based purposes in order to fulfill the obligations arising from this agreement and to provide the Services. All Neuronyx actions related to the personal data processing, keeping and transfer are regulated in accordance with Neuronyx internal policy and rules, adopted pursuant to the requirements of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“GDPR”).

Using Neuronyx Services you certify that all the related persons whose personal data are disclosed by you to Neuronyx have duly authorized you for such disclosure and you do fully indemnify Neuronyx against any claims from the side of these persons in this respect.

Acceptance for use of the Services:After the KYC procedure is successfully passed by you, Neuronyx gives you an access to the Neuronyx Account and provides you with the Services.

In order to use the Services, you should sign in to your Neuronyx Account on the Website, using you email and password registered upon the registration.

Rejection in result of KYC procedure:Neuronyx will not allow you to use Services and will not fulfill your instructions for transactions or will report to the  Department for Combating Economic Crime of Czech is transmitted  in the form defined in the Rules. Unit (where it is required by the Act) in the following cases:

if Neuronyx cannot verify your identity with reasonable certainty;

if Neuronyx can’t receive reliable information on the source of your wealth and origin of funds;

if you refuse to provide any information or documents required for KYC purposes and listed above;

if you have provided misleading information;

if you use service from the country defined in the subsec. 1.1. of these Terms and Conditions until Neuronyx receives your confirmation of usage of Service from the acceptable country;

Neuronyx can refuse to fulfill any of your Instructions if it believes that the Services are being used for an illegal purpose or if it believes that the respective Instruction given by you:

is unclear;

is not given by you;

might cause Neuronyx to breach the legal regulation requirements.

You hereby authorize Neuronyx to, directly or through third parties make any inquiries we consider necessary to verify your identity and/or protect against fraud, including to query identity information contained in public reports (e.g., your name, address, past addresses, or date of birth), to query account information associated with your linked bank account (e.g., name or account balance), and to take action we reasonably deem necessary based on the results of such inquiries and reports. You further authorize any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests.

3.      Digital Currency Wallet
   1.   General

The Digital Currency Wallet services allow you to deposit, withdrawal and store supported Digital Currency to instructions you provide through the Neuronyx Site (each such transaction is a “Digital Currency Transaction”).

Neuronyx reserves the right to refuse to process or to cancel any pending Digital Currency Transaction as required by law or in response to a subpoena, court order, or other binding government order or to enforce transaction limits Neuronyx cannot reverse a Digital Currency Transaction which has been broadcast to a Digital Currency network. The Digital Currency Wallet services are available only in connection with those Digital Currencies that Neuronyx, in its sole discretion, decides to support. The Digital Currencies that Neuronyx supports may change from time to time. If you have any questions about which Digital Currencies Neuronyx currently supports, please visit support. Under no circumstances should you attempt to use your Digital Currency Wallet services to store, deposit, or withdrawal digital currencies in any form that are not supported by Neuronyx. Neuronyx assumes no responsibility or liability in connection with any attempt to use Neuronyx Services for digital currencies that Neuronyx does not support.

2.   Digital Currency Transactions

Neuronyx processes supported Digital Currency according to the instructions received from its users and we do not guarantee the identity of any user, or other parties. You should verify all transaction information prior to submitting instructions to Neuronyx. Once submitted to a Digital Currency network, a Digital Currency Transaction will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Digital Currency network. A transaction is not complete while it is in a pending state. Funds associated with transactions that are in a pending state will be designated accordingly, and will not be included in your Neuronyx Account balance or be available to conduct transactions. Neuronyx may charge network fees to process a Digital Currency transaction on your behalf. Neuronyx will calculate the network fee in its discretion, although Neuronyx will always notify you of the network fee at or before the time you authorize the transaction.

3.   Digital Currency Storage and Transmission Delays

Neuronyx  provides a holding of the assets using Kraken services.

Kraken can be brought to a hold assets belonging to customers of Neuronyx. Neuronyx may keep the Client’s assets on the account opened in the Neuronyx  name in Kraken, with assets belonging to other clients Neuronyx  belonging to individual customers, or by opening a separate sub-account for each client transferring assets at the holding.

Client confirms that he is familiar with given Neuronyx  information about the holding of assets, information about the risks, expenses, information on the holding of client assets held in the nominee in Kraken, taking into account the peculiarities of the legal norms, regulatory accounting of the rights of ownership of the country and other circumstances.

Ownership of the asset can be reflected on the Neuronyx  account name Kraken, the Customer or a third party, including the involvement of a third party by Kraken.

With respect to assets recorded on the asset account, held through a Kraken, stemming from their rights, actions, omissions and Kraken liability may apply legal acts and market practice Kraken home country, which may differ significantly from operating in the Republic of Czech.

Customer agrees that Kraken, carrying a hold assets Client has the right to encumber and / or use of the asset and the Customer’s funds may be burdened with the rights and obligations of third parties.

Kraken has the right to offset in respect of assets belonging to the Client and funds held through Kraken to ensure the provision of services under the Agreement and the Service Agreement and the order execution

Neuronyx  may conclude with Kraken contracts that contain conditions relating to the laying, encumbrances, use and set-off assets, similar to the terms of the treaties, observing the requirements of compulsory regulations for Neuronyx .

Neuronyx  has the right to make corrections in the accounting records Expense s without the consent of the Client, if these records are produced as a result of error or technical error, or when corrections are made by Kraken, as well as in cases where the settlement of the transaction due to circumstances beyond Neuronyx  reasons, have not been fulfilled or there is a delay perform calculations.

If the customer’s assets, held through Kraken, irretrievably lost as a result of damage or destruction accounted data, Insolvency of Kraken, expropriation or nationalization of the assets or as a result of other similar events, Neuronyx  has the right to cancel irreversibly lost assets with an asset account.

Neuronyx  has the right, without the Client’s order to convert available at any in Neuronyx  account Client funds from one currency to another currency, if the funds are required to pay commission fees to settle other amounts or debt denominated in other currencies, or if the funds in the relevant currency insufficient for execution of the order.

Neuronyx  performs the conversion at the rate Neuronyx  established Neuronyx  at the time of conversion held through Kraken, irretrievably lost as a result of damage or destruction accounted Kraken data Insolvency Kraken, expropriation or nationalization of assets or as a result of other similar events, Neuronyx  has the right to cancel irreversibly lost assets with an asset account.

Neuronyx securely stores Digital Currency Hot Wallets’ private keys in our control in a combination of online and offline storage. As a result, it may be necessary for Neuronyx to retrieve certain information from offline storage in order to facilitate a Digital Currency Transaction in accordance with your instructions, which may delay the initiation or credit of such Digital Currency Transaction for 48 hours or more. You acknowledge and agree that a Digital Currency Transaction facilitated by Neuronyx may be delayed.

4.   Digital Currency Protocols

Neuronyx does not own or control the underlying software protocols which govern the operation of Digital Currencies supported on our platform. In general, the underlying protocols are open source and anyone can use, copy, modify, and distribute them. By using the Neuronyx platforms, you acknowledge and agree (i) that Neuronyx is not responsible for operation of the underlying protocols and that Neuronyx makes no guarantee of their functionality, security, or availability; and (ii) that the underlying protocols are subject to sudden changes in operating rules (a/k/b “forks”), and that such forks may materially affect the value, function, and/or even the name of the Digital Currency you store in the Neuronyx platform. In the event of a fork, you agree that Neuronyx may temporarily suspend Neuronyx operations (with or without advance notice to you) and that Neuronyx may, in its sole discretion, decide whether or not to support (or cease supporting) either branch of the forked protocol entirely. You acknowledge and agree that Neuronyx assumes absolutely no responsibility whatsoever in respect of an unsupported branch of a forked protocol.

4.      Exchange Services
   1.   In General

Eligible users in certain jurisdictions may buy or sell supported Digital Currency through the Exchange Services. The Exchange Services are subject to the Neuronyx “Exchange Rate” for the given transaction. “Exchange Rate” means the price of a given supported Digital Currency amount in terms of Fiat Currency or other Digital Currency as quoted on the Neuronyx Site. The Exchange Rate is stated either as a “Buy Price” or as a “Sell Price”, which is the price in terms of Fiat Currency or Digital Currency at which you may buy or sell supported Digital Currency to Neuronyx. You acknowledge that the Buy Price Exchange Rate may not be the same as the Sell Price Exchange Rate at any given time and that Neuronyx may add a margin or “spread” to the quoted Exchange Rate. You agree, as a condition of using any Neuronyx Exchange Services, to accept the Exchange Rate as the sole conversion metric. Neuronyx reserves the right to delay any Exchange Service transaction if it perceives a risk of fraud or illegal activity. Neuronyx does not guarantee the availability of its Exchange Service, and the act of purchasing supported Digital Currency from Neuronyx does not result in a guarantee that you may sell your supported Digital Currency to Neuronyx.

2.   Purchase Transactions

After successfully completing the verification procedures, you may purchase supported Digital Currency by linking a valid payment method. You authorize Neuronyx to initiate debits from your selected payment method(s) in settlement of purchase transactions. Exchange Fee (defined below) applies to all purchase transactions. Although Neuronyx will attempt to deliver supported Digital Currency to you as promptly as possible, funds may be debited from your selected payment method before Digital Currency is delivered to your Neuronyx Account. We will make best efforts to fulfill all transactions, but in the rare circumstance where Neuronyx cannot fulfill your purchase order, we will notify you and seek your approval to fulfill the purchase order at the contemporaneous Buy Price Exchange Rate. To secure the performance of your obligations under this Contract, you grant to Neuronyx a lien on and security interest in and to the balances in your account.

3.   Sale Transactions

After successfully completing the verification procedures, you may sell supported Digital Currency by linking a valid payment method. You authorize Neuronyx to debit your Neuronyx Account(s) and initiate payments to your selected payment method(s) in settlement of sell transactions. An applicable Exchange Fee (defined below) applies to all sale transactions. Your receipt of funds will depend on the payment type and may take up to three or more business days.

4.   Exchange Fees

Each Exchange Service transaction is subject to a fee (an “Exchange Fee”). The applicable Exchange Fee is displayed to you on the Neuronyx Site prior to you completing an Exchange Service transaction. Neuronyx will not process a conversion transaction if the Exchange Fee and any other associated fees, such as wire transfer fees, would exceed the value of your transaction. Payments using other methods not described below, such as wire (if permitted), are subject to different transaction fees disclosed to you before you authorize the transaction. The availability of each Payment Method depends on a number of factors, including but not limited to your location, the identification information you have provided to us, and limitations imposed by third-party payment processors. Neuronyx reserves the right to adjust its Exchange Fees and any applicable waivers at any time. We will always notify you of the Exchange Fee which applies to your transaction, both at the time of the transaction and in each receipt we issue to you.

You can view the current fee applicable to your location and payment method at our Fees page.

5.   Reversals and Cancellations

You cannot cancel, reverse, or change any transaction marked as complete or pending. If your payment is not successful or if your payment method has insufficient funds, you authorize Neuronyx, in its sole discretion, either to cancel the transaction or to debit your other payment methods, including Neuronyx balances or other linked accounts, in any amount necessary to complete the transaction. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdraft, insufficient funds, or similar fees charged by your payment provider.

Neuronyx reserves the right to refuse to process, or to cancel or reverse, any purchases or sales of Digital Currency in its sole discretion, even after funds have been debited from your account(s), if Neuronyx suspects the transaction involves (or has a high risk of involvement in) money laundering, terrorist financing, fraud, or any other type of financial crime; in response to a subpoena, court order, or other government order; if Neuronyx reasonably suspects that the transaction is erroneous; or if Neuronyx suspects the transaction relates to prohibited use or a prohibited Business as set forth below. In such instances, Neuronyx will reverse the transaction and we are under no obligation to allow you to reinstate a purchase or sale order at the same price or on the same terms as the canceled transaction.

6.   Payment Services Partners

Neuronyx may use a third-party payment processor to process any Fiat Currency payment between you and Neuronyx, including but not limited to payments in relation to your use of the Exchange Service or deposits or withdrawals from your Currency Wallet or Neuronyx Account.

5.      Currency Wallet
   1.   Currency Wallets

All registered users may establish and fund Currency Wallet to transactions on the Neuronyx platform. You are the owner of the balance of your Currency Wallet. Neuronyx holds the balance of your Currency Wallet in a dedicated custodial account with a financial institution. All funds held in a Currency Wallet are held on trust by Neuronyx for the benefit of the user, or by a licensed Electronic Money Institution on behalf of the user.

5.2. Deposits and Withdrawals

You may initiate a transfer from your linked credit card or the bank account to fund a Currency Wallet. Fees may apply to deposits and withdrawals from your Currency Wallet. All fees will be clearly disclosed in your Neuronyx account and at Fees page. For deposits, Neuronyx will credit your Currency Wallet a corresponding amount of Fiat Currency after funds are delivered to Neuronyx, typically within two to five business days after you authorize a deposit. For withdrawals, Neuronyx will immediately debit your Currency Wallet when you authorize a withdrawal and funds will typically settle to you within two to five business days. Bank fees are netted out of transfers to or from Neuronyx. We will not process a transfer if associated bank fees exceed the value of the transfer.

6.      General Use, Prohibited Use, and Termination
   1.   Limited License

We grant you a limited, nonexclusive, nontransferable license, subject to the terms of this Agreement, to access and use the Neuronyx Site, and related content, materials, information (collectively, the “Content”) solely for approved purposes as permitted by Neuronyx from time to time. Any other use of the Neuronyx Site or Content is expressly prohibited and all other rights, title, and interest in the Neuronyx Site or Content is exclusively the property of Neuronyx and its licensors. You agree you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part. Neouronyx.io”, “Neuronyx” and all logos related to the Neuronyx Services or displayed on the Neuronyx Site are either trademarks or registered marks of Neuronyx or its licensors. You may not copy, imitate or use them without Neuronyx’s prior written consent.

2.   Website Accuracy

Although we intend to provide accurate and timely information on the Neuronyx Site, the Neuronyx Site (including, without limitation, the Content) may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide you with as complete and accurate information as possible, information may be changed or updated from time to time without notice, including without limitation information regarding our policies, products and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the Neuronyx Site are your sole responsibility and we shall have no liability for such decisions. Links to third-party materials (including without limitation websites) may be provided as a convenience but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third-party sites accessible or linked to the Neuronyx Site.

3.   Third-Party Applications

If, to the extent permitted by Neuronyx from time to time, you grant express permission to a third party to access or connect to your Neuronyx Account, either through the third party’s product or service or through the Neuronyx Site, you acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. You are fully responsible for all acts or omissions of any third party with access to your Neuronyx Account. Further, you acknowledge and agree that you will not hold Neuronyx responsible for, and will indemnify Neuronyx from, any liability arising out of or related to any act or omission of any third party with access to your Neuronyx Account. You may change or remove permissions granted by you to third parties with respect to your Neuronyx Account at any time through the Account Settings (Integrations) page on the Neuronyx Site.

4.    Prohibited Use

In connection with your use of the Neuronyx Services, and your interactions with other users, and third parties you agree and represent you will not engage in any prohibited business or prohibited use defined herein. We reserve the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions programs, legal process or governmental request. We reserve the right to cancel and/or suspend your Neuronyx Account and/or block transactions or freeze funds immediately and without notice, if we determine, in our sole discretion, that your Account is associated with a prohibited use and/or a prohibited business.

5.    Export Controls & Sanctions

Your use of the Neuronyx Services and the Neuronyx Site is subject to international export controls and economic sanctions requirements. By sending, receiving, buying, selling, trading or storing Digital Currency through the Neuronyx Site or Neuronyx Services, you represent and warrant that you will comport with those requirements. Without limiting the foregoing, you may not acquire Digital Currency or use any of the Neuronyx Services through the Neuronyx Site if: (1) you are in, under the control of, or a national or resident of Cuba, Iran, North Korea, Sudan, or Syria or any other country subject to United States embargo, UN sanctions, HM Treasury’s financial sanctions regime, or if you are on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Commerce Department’s Denied Persons List, Unverified List, Entity List HM Treasury’s financial sanctions regime; or (2) you intend to supply any acquired or stored Digital Currency or Neuronyx Services to Cuba, Iran, North Korea, Sudan or Syria or any other country subject to United States embargo or HM Treasury’s financial sanctions regime (or a national or resident of one of these countries), or to a person on the Specially Designated Nationals List, Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime.

6.   Transactions Limits

The use of all Neuronyx Services is subject to a limit on the amount of volume, stated in Fiat Currency terms, you may transact or transfer in a given period (e.g., daily). Your transaction limits may vary depending on your payment method, verification steps you have completed, and other factors. Neuronyx reserves the right to change applicable limits as we deem necessary in our sole discretion. If you wish to raise your limits beyond the posted amounts, you may submit a request at support. We may require you to submit additional information about yourself or your business, provide records, and arrange for meetings with Neuronyx staff (such process, “Advanced Due Diligence”). Neuronyx reserves the right to charge you costs and fees associated with Advanced Due Diligence provided that we notify you in advance of any such charges accruing. In our sole discretion, we may refuse to raise your limits or we may lower your limits at a subsequent time even if you have completed Advanced Due Diligence.

7.   Suspension, Termination, and Cancellation

Neuronyx may:

 (a) suspend, restrict, or terminate your access to any or all of the Neuronyx Services, and/or (b) deactivate or cancel your Neuronyx Account if:

We are so required by a facially valid subpoena, court order, or binding order of a government authority; or

You have breached or are not in compliance with requirements related to Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) stated by this contract or our AML/CTF Policy or the Act; or

We reasonably suspect you of using your Neuronyx Account in connection with prohibited use or business, or We reasonably suspect you of using your Neuronyx Account in connection with prohibited use or business; or

Use of your Neuronyx Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your Account activity; or

Our service partners are unable to support your use; or

You take any action that Neuronyx deems as circumventing Neuronyx’s controls, including, but not limited to, opening multiple Neuronyx Accounts or abusing promotions which Neuronyx may offer from time to time.

You breach our Legal Agreements.

If Neuronyx suspends or closes your account, or terminates your use of Neuronyx Services for any reason, we will provide you with notice of our actions unless a court order or other legal process prohibits Neuronyx from providing you with such notice. You acknowledge that Neuronyx’s decision to take certain actions, including limiting access to, suspending, or closing your account, may be based on confidential criteria that are essential to Neuronyx’s risk management and security protocols. You agree that Neuronyx is under no obligation to disclose the details of its risk management and security procedures to you. You will be permitted to transfer Digital Currency or funds associated with your Digital Currency Wallet and/or your Currency Wallet for ninety (90) days after Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, including but not limited to applicable sanctions programs, or (ii) by a facially valid subpoena or court order. If Neuronyx suspends or closes your account or terminates your use of Neuronyx Services for any reason Neuronyx reserves the right to require you to complete the verification procedures before permitting you with a transfer or withdraw Digital Currency or Fiat Currency.

You may cancel your Neuronyx Account at any time by withdrawing all balances and visiting support (online chat) with registering an appropriate request. You will not be charged for canceling your Neuronyx Account, although you will be required to pay any outstanding amounts owed to Neuronyx. You authorize us to cancel or suspend any pending transactions at the time of cancellation.

8.   Relationship of the Parties

Neuronyx is an independent contractor for all purposes. Nothing in this agreement shall be deemed or is intended to be deemed, nor shall it cause, you and Neuronyx to be treated as partners, joint ventures, or otherwise as joint associates for profit, or either you or Neuronyx to be treated as the agent of the other.

9.   Privacy of Others and Marketing

If you receive information about another user through the Neuronyx Services, you must keep the information confidential and only use it in connection with the Neuronyx Services. You may not disclose or distribute a user’s information to a third party or use the information except as reasonably necessary to effectuate a transaction and other functions reasonably incidental thereto such as support, reconciliation and accounting unless you receive the user’s express consent to do so. You may not send unsolicited email to a user through the Neuronyx Services.

10.                    Password Security and Contact Information

You are responsible for maintaining adequate security and control of any and all IDs, passwords, hints, personal identification numbers (PINs), API keys or any other codes that you use to access the Neuronyx Services. Any loss or compromise of the foregoing information and/or your personal information may result in unauthorized access to your Neuronyx Account by third parties and the loss or theft of any Digital Currency and/or funds held in your Neuronyx Account and any associated accounts, including your linked bank account(s) and credit card(s). You are responsible for keeping your email address and telephone number up to date in your Account Profile in order to receive any notices or alerts that we may send you. We assume no responsibility for any loss that you may sustain due to compromise of account login credentials due to no fault of Neuronyx and/or failure to follow or act on any notices or alerts that we may send to you. In the event you believe your Neuronyx Account information has been compromised, contact Neuronyx Support immediately at [email protected].

11.                    Taxes

It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the Neuronyx Services, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. Your transaction history is available through your Neuronyx Account.

12.                    Unclaimed Property

If Neuronyx is holding funds in your account, and Neuronyx is unable to contact you and has no record of your use of the Services for several years, applicable law may require Neuronyx to report these funds as unclaimed property to the applicable jurisdiction. If this occurs, Neuronyx will try to locate you at the address shown in our records, but if Neuronyx is unable to locate you, it may be required to deliver any such funds to the applicable or jurisdiction as unclaimed property. Neuronyx reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.

7.      Customer Feedback, Queries, Complaints, and Dispute Resolution
   1.   Contact Neuronyx

If you have any feedback, questions, or complaints, contact us via our Customer Support webpage.

When you contact us please provide us with your name, address, and any other information we may need to identify you, your Neuronyx Account, and the transaction on which you have feedback, questions, or complaints.

2.   Complaints

In the event of a complaint, please set out the cause of your complaint, how you would like us to resolve the complaint and any other information you believe to be relevant. We will acknowledge your complaint within 24 hours of its receipt if you contact our Customer Support. A Customer Support specialist will consider your complaint without prejudice based on the information you have provided and any information provided by Neuronyx. Within four weeks of our receipt of your complaint a Customer Support specialist will address your complaint by sending you an e-mail (“Resolution Notice”) in which a Customer Support specialist will: (i) offer to resolve your complaint in the way your request; (ii) make a determination rejecting your complaint and set out the reasons for the rejection; or (iii) offer to resolve your complaint with an alternative solution. Upon receipt of the Resolution Notice, you will have 20 business days to accept or reject the offer or determination, which you must do by following the instructions set out in the Resolution Notice. Failure to respond to a Resolution Notice will be deemed to be a withdrawal of the complaint and an acceptance that we have no liability to you regarding the subject matter of the complaint. If you are late in responding to the Resolution Notice, Neuronyx may treat your response as if it has been submitted on time.

3.   Appeals

In the event that you reject an offer or determination (“Rejection”), please set out the reasons for the Rejection and include any additional information that you believe is pertinent to your complaint. Any Rejection will be treated as an application to appeal the offer or determination set out in the Resolution Notice. Our Customer Support Supervisor (“Supervisor”) will impartially consider your complaint (including any additional information provided). We will acknowledge your Rejection within 24 hours of its receipt if you contact us in the prescribed electronic way, and within ten business days if you contact us in any other prescribed way. Within four weeks of our receipt of the Rejection the Supervisor will address your complaint by sending you an e-mail (“Final Notice”) in which the Supervisor will: (i) uphold the Resolution Notice; or (ii) reject the Resolution Notice. Notwithstanding its decision regarding the Resolution Notice, the Supervisor may also make a new offer to resolve the complaint. Upon receipt of the Final Notice, you will have 20 business days to accept or reject the offer or determination, which you must do by following the instructions set out in the Final Notice. Neuronyx may extend the deadline for you to accept the offer. Failure to respond to a Final Notice will be deemed to be a withdrawal of the complaint and an acceptance that we have no liability to you regarding the subject matter of the complaint. For consumers only: if you fail to respond to a Final Notice and file a claim in a competent court, your failure may be used as evidence of your unwillingness to settle the issue and/or the vexatious nature of the complaint.

4.   Offers

Any offer made under this section 7 will only become binding on Neuronyx if you accept the offer by following the instructions provided by Neuronyx within the stated timeframe. Any offer under this section 7 will not constitute any admission by Neuronyx of any wrongdoing or liability regarding the subject matter of the complaint. Any acceptance of an offer by you will constitute an acceptance that the complaint is resolved and an undertaking that you will not file a claim in any competent court against Neuronyx regarding the subject matter of the complaint. 7.5. Claims. This provision only applies to consumers. You agree to use the complaints procedure of Section 7 before filing any claim in a competent court. Failure to comply with this provision may be used as evidence of your unwillingness to settle the issue and/or the vexatious nature of the complaint.

8.      General Provisions
   1.   Computer Viruses

We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attacks. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Neuronyx. Always log into your Neuronyx Account through the Neuronyx Site to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.

2.   Limitation of Liability

IN NO EVENT SHALL NEURONYX, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES OR REPRESENTATIVES, BE LIABLE (A) FOR ANY AMOUNT GREATER THAN THE VALUE OF THE SUPPORTED DIGITAL CURRENCY ON DEPOSIT IN YOUR NEURONYX ACCOUNT OR (B) FOR ANY LOST PROFITS OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH AUTHORIZED OR UNAUTHORIZED USE OF THE NEURONYX SITE OR THE NEURONYX SERVICES, OR THIS AGREEMENT, EVEN IF AN AUTHORIZED REPRESENTATIVE OF NEURONYX HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS, BY WAY OF EXAMPLE ONLY (AND WITHOUT LIMITING THE SCOPE OF THE PRECEDING SENTENCE), THAT IF YOU CLAIM THAT NEURONYX FAILED TO PROCESS A BUY OR SELL TRANSACTION PROPERLY, YOUR DAMAGES ARE LIMITED TO NO MORE THAN THE VALUE OF THE SUPPORTED DIGITAL CURRENCY AT ISSUE IN THE TRANSACTION, AND THAT YOU MAY NOT RECOVER FOR LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR OTHER TYPES OF SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES IN EXCESS OF THE VALUE OF THE SUPPORTED DIGITAL CURRENCY AT ISSUE IN THE TRANSACTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THE SERVICES ARE PROVIDED ON AN “ASIS” AND “AS-AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEURONYX SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. NEURONYX DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE SITE, ANY PART OF THE NEURONYX SERVICES, OR ANY OF THE MATERIALS CONTAINED THEREIN, WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE.

Neuronyx makes no representations about the accuracy or completeness of historical Digital Currency price data available on the Site. Neuronyx will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards are processed in a timely manner but Neuronyx makes no representations or warranties regarding the amount of time needed to complete processing which is dependent upon many factors outside of our control.

3.   Entire Agreement

This Agreement, the Terms of Use, Privacy Policy, AML/CTF Policy, Withdrawal Policy, and appendices incorporated by reference herein comprise the entire understanding and agreement between you and Neuronyx as to the subject matter hereof, and supersedes any and all prior discussions, agreements and understandings of any kind (including without limitation any prior versions of this Agreement), and every nature between and among you and Neuronyx. Section headings in this Agreement are for convenience only, and shall not govern the meaning or interpretation of any provision of this Agreement.

4.   Amendments

We may amend or modify this Agreement by posting on the Neuronyx Site or emailing to you the revised Agreement, and the revised Agreement shall be effective at such time. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services and close your account. You agree that we shall not be liable to you or any third party for any modification or termination of the Neuronyx Services, or suspension or termination of your access to the Neuronyx Services, except to the extent otherwise expressly set forth herein. If the revised Agreement includes a material change, we will endeavor to provide you advanced notice via our website and/or email before the material change becomes effective.

5.   Assignment

You may not assign any rights and/or licenses granted under this Agreement. We reserve the right to assign our rights without restriction, including without limitation to any Neuronyx affiliates or subsidiaries, or to any successor in interest of any business associated with the Neuronyx Services. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their successors and permitted assigns.

6.   Severability

If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law or regulation or any governmental agency, local, state, or federal, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of this Agreement shall not be affected.

7.   Change of Control

In the event that Neuronyx is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.

8.   Survival

All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, including, without limitation, sections pertaining to suspension or termination, Neuronyx Account cancellation, debts owed to Neuronyx, general use of the Neuronyx Site, disputes with Neuronyx, and general provisions, shall survive the termination or expiration of this Agreement.

9.   Governing Law

This Agreement will be governed by Czech  law and the non-exclusive jurisdiction of the Czech courts.

10.                    Force Majeure

We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

11.                    English Language Controls

Notwithstanding any other provision of this Agreement, any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.

APPENDIX 1: PROHIBITED USE

You may not use your Neuronyx Account to engage in the following categories of activity (“Prohibited Uses”). The specific types of use listed below are representative, but not exhaustive. If you are uncertain as to whether or not your use of Neuronyx Services involves a Prohibited Use, or have questions about how these requirements apply to you, please submit a request at support . By opening a Neuronyx Account, you confirm that you will not use your Account to do any of the following:

Unlawful Activity: Activity which would violate, or assist in violation of, any law, statute, ordinance, or regulation, sanctions programs administered in the countries where Neuronyx conducts business, including but not limited to the U.S. Department of Treasury’s Office of Foreign Assets Control (“OFAC”), or which would involve proceeds of any unlawful activity; publish, distribute or disseminate any unlawful material or information;

Abusive Activity: Actions which impose an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; transmit or upload any material to the Neuronyx Site that contains viruses, trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorized access to the Neuronyx Site, other Neuronyx Accounts, computer systems or networks connected to the Neuronyx Site, through password mining or any other means; use Neuronyx Account information of another party to access or use the Neuronyx Site, except in the case of specific Merchants and/or applications which are specifically authorized by a user to access such user’s Neuronyx Account and information; or transfer your account access or rights to your account to a third party, unless by operation of law or with the express permission of Neuronyx;

Abuse Other Users: Interfere with another individual’s or entity’s access to or use of any Neuronyx Services; defame, abuse, extort, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others; incite, threaten, facilitate, promote, or encourage hate, racial intolerance, or violent acts against others; harvest or otherwise collect information from the Neuronyx Site about others, including without limitation email addresses, without proper consent;

Fraud: Activity which operates to defraud Neuronyx, Neuronyx users, or any other person; provide any false, inaccurate, or misleading information to Neuronyx;

Intellectual Property Infringement: Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the law, including but not limited to sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; use of Neuronyx intellectual property, name, or logo, including use of Neuronyx trade or service marks, without express consent from Neuronyx or in a manner that otherwise harms Neuronyx or the Neuronyx brand; any action that implies an untrue endorsement by or affiliation with Neuronyx.

APPENDIX 2: VERIFICATION PROCEDURES AND LIMITS

Neuronyx uses multi-level systems and procedures to collect and verify information about you in order to protect Neuronyx and the community from fraudulent users and to keep appropriate records of Neuronyx’s customers. Your access to one or more Neuronyx Services, and limits including daily or weekly exchange limits, deposit, withdrawal and trading limits, and limits on transactions from a linked payment method may be based on the identifying information and/or proof of identity you provide to Neuronyx.

Neuronyx may require you to provide additional documents or verify additional information or to wait some amount of time after completion of a transaction, before permitting you to use any Neuronyx Services and/or before permitting you to engage in transactions beyond certain volume limits. You may determine the volume limits associated with your account by visiting your account’s profile page.

You may submit a request at support to request increase the limits for your account. Neuronyx may require you to submit to Advanced Due Diligence. Additional fees and costs may apply, and Neuronyx does not guarantee that we will raise your limits.